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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.

Description

Private tickets remain confidential between you and your customers, while Public tickets function similarly to an online forum, enabling anyone to view and respond! This approach alleviates some of the burden from support staff and empowers community members who are eager to assist. You can link your Envato Market account to offer a streamlined one-click purchase verification process for your customers prior to ticket submission. Additionally, we accommodate purchase verifications from Easy Digital Downloads and Themely Marketplace. You have the flexibility to create an unlimited number of articles and categorize them as needed, making it an excellent option for your online documentation requirements. Unlike many support platforms that impose extra charges for this capability, Ticksy includes it at no additional cost. Recognizing the importance of branding, Ticksy allows you to select a personalized subdomain, incorporate your logo, and adjust the colors to align with your brand for a cohesive customer journey. To keep you informed, email notifications are dispatched for every new ticket and response, ensuring you never miss an update. Furthermore, this feature enhances engagement between your support team and customers, fostering a collaborative environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Flipdish No 
Shopify Yes 

Integrations

Flipdish Yes 
Shopify No 

Pricing Details

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial Yes 
Free Version No 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bodanius

Founded

2021

Country

United States

Website

ticketline.app/en/

Vendor Details

Company Name

Ticksy

Website

www.ticksy.com

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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