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Description
Most platforms close tickets. Text closes sales.
It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close.
Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity.
• AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human
• Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave
• Help desk — routes every conversation to the right agent with full context, so nothing gets lost
• Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast
• Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener
• Workflows — connects Text to your tools so routing, tagging, and notifications run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly
All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point.
A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required.
• 35,000+ companies - PayPal, IKEA, Mercedes-Benz.
• 14-day free trial, no credit card required.
Description
Uncover the ideal blend where artificial intelligence improves customer service. Introducing a sleek and smart AI-driven ticketing system crafted to enhance efficiency and streamline workflows. Turn your actionable tickets into organized to-do lists within neatly arranged tabs, all while ensuring an exceptional user experience. No more digging through tickets to identify urgent tasks; Userscom highlights essential actions and seamlessly converts them into to-dos, serving as a significant productivity enhancer. Gain clarity in your responses by viewing customer plans, emails, and custom attributes conveniently displayed on the right side of each ticket for more tailored interactions. Additionally, easily embed our contact form on your website to manage inquiries through our user-friendly dashboard. With the ability to integrate our API into your current forms, you can effortlessly send responses to your Userscom dashboard, further simplifying your workflow management. This system not only saves time but also elevates the quality of customer support you can provide.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$15 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
United States
Website
www.text.com
Vendor Details
Company Name
Userscom
Website
userscom.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
