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Average Ratings 0 Ratings
Description
Engage and cooperate with a tailored enterprise work management solution designed specifically for marketers, by those who truly understand marketing. As the preeminent choice in Enterprise workflow management, ServiceNow enjoys the confidence of IT, HR, Finance, and Customer Service departments globally. By developing Tenon on the ServiceNow platform, integrating Marketing with the broader enterprise ecosystem has become remarkably straightforward. Establish a solid framework for repeatable work management that enhances communication, fosters collaboration, and ensures consistency — all within a robust system capable of empowering enterprise teams. Navigate the complexities of campaigns throughout the entire customer journey with a work view that offers clarity and insight from the initial planning stages to full execution. Additionally, maintain an accurate understanding of performance through strategic workload capacity planning and shared dashboards that consistently track essential performance metrics, ensuring that teams remain aligned and informed.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk
Integrations
ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Tenon
Founded
2022
Country
United States
Website
www.tenonhq.com
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Project Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Work Management
Access Roles / Permissions
CRM
Calendar Management
Collaboration Tools
File Storage / File Sharing
Kanban
Messaging / Discussion
Performance Metrics
Project Management
Reporting / Analytics
Resource Management
Strategic Planning
Task Management
Time Tracking
Version Control
Workflow Management
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Alternatives
Alternatives
No Alternatives