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ease
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design
support

Average Ratings 0 Ratings

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ease
features
design
support

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Description

Welcome to TENIOS, the cloud communications provider of the Apifonica Group. TENIOS is German-based and specializes in cutting-edge AI voicebots and telephony solutions for businesses. Their mission in short words: Bringing Conversational AI to the world. Their passion for automation unites a team of experts in Cloud Technology, Telephony, and AI to help businesses automate communication and related business workflows. TENIOS Voicebots handle outbound and inbound calls, call back leads, pre-qualifiy them, instantly update CRM data, and create reports to scale customer communications. The comprehensive telecom-platform offers services such as virtual phone numbers, intelligent call routing, interactive voice response (IVR) systems, SMS, RCS, and a robust Voice API for seamless integration of voice applications. With over two decades of experience and hosting in Germany, TENIOS ensures reliable and scalable communication solutions tailored to meet diverse business needs.

Description

Direct your teams to prioritize meaningful interactions, enhancing overall customer satisfaction. Address client concerns autonomously, minimizing the need for agent involvement. Streamline repetitive tasks for your teams, whether during or after calls. Initiate with a focused call flow that allows for seamless customer feedback collection. Offer round-the-clock support without any wait times, even in peak call periods. Automate the handling of routine inbound calls to boost operational efficiency. Resolve straightforward inquiries without needing agent assistance. Allow your team to dedicate more time to impactful interactions that elevate customer satisfaction over the phone. Revamp your contact center comprehensively to effectively compete in customer retention. Integrate human expertise with AI technology to improve service delivery to your clientele. Enhance team productivity and surpass your operational targets through AI-driven solutions. Craft unforgettable customer experiences that will leave a lasting impression and set your brand apart in the market. Ultimately, this strategic approach not only increases satisfaction but also fosters loyalty among your customer base.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Bigin by Zoho CRM
HubSpot CRM
Kommo
Microsoft 365
Pipedrive
Salesforce
Zapier
easiware

Integrations

Amazon Web Services (AWS)
Bigin by Zoho CRM
HubSpot CRM
Kommo
Microsoft 365
Pipedrive
Salesforce
Zapier
easiware

Pricing Details

€50/ month (Pay as YouGo)
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

TENIOS

Founded

2001

Country

Germany

Website

www.tenios.de/

Vendor Details

Company Name

calldesk

Country

France

Website

calldesk.ai/

Product Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

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