Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Teloz cloud contact center enables seamless collaboration among employees, customers, and various integrations within a single system, significantly enhancing your organization’s productivity and efficiency. By centralizing all essential communications, you can fortify your business operations. Experience one of the most robust cloud phone systems available worldwide. With a collaborative contact center, you can deliver smooth interactions for both consumers and operators alike. Explore new possibilities with cutting-edge data while incorporating the applications that your teams rely on. With calling capabilities that grow alongside your business, you can meet the expectations of your customers. Elevate the effectiveness of your voice solutions through intelligent call routing, workforce performance analytics, and other features that enrich customer interactions and satisfaction within the Teloz cloud contact center. We recognize the profound challenges your business is currently navigating, and we are here to help you succeed. This holistic approach not only streamlines your operations but also fosters a more cohesive working environment.
Description
vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.
API Access
Has API
API Access
Has API
Integrations
Ajoxi
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft 365
Salesforce
WhatsApp
Zapier
Zendesk
Integrations
Ajoxi
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft 365
Salesforce
WhatsApp
Zapier
Zendesk
Pricing Details
$3.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Teloz
Country
United States
Website
www.teloz.com
Vendor Details
Company Name
Voxai Solutions
Founded
2005
Country
United States
Website
www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics