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Description
TeleMate.Net's Predictive UC Analytics solution converts intricate communication patterns into valuable business insights, equipped with secure, role-specific access controls that ensure its effectiveness throughout the organization. Experience quicker resolutions for service quality concerns while enhancing operational efficiencies for both IT teams and other business participants. Utilize one comprehensive platform for UC&C service assurance along with workplace analytics. Connect communication events through various methods, offering enhanced perspectives and deeper insights. Establish role-based controls that empower employees to engage with user-friendly, interactive dashboards. Employ statistical modeling of all session activities to anticipate future performance trends, whether for tomorrow, next week, or next month. Disseminate information at any time, frequency, or format, ensuring availability when it is most needed. Achieve thorough visibility into voice, video, contact center, and collaboration technologies using a unified solution, ultimately fostering a more informed and agile business environment. This all-encompassing approach not only streamlines decision-making processes but also enhances overall organizational effectiveness.
Description
eXsight helps you avoid costly oversights, increase staff productivity, and improve process efficiency. MTS' Technology Expense Management eXsight gives businesses the ability to gain greater control over their voice, data, wireless services usage, assets, policies, and other information. eXsight includes procurement management, asset management and invoice management. It also covers dispute management and recovery.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$9,995 per user per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TeleMate.Net Software
Founded
1986
Country
United States
Website
www.telemate.net
Vendor Details
Company Name
MTS IntegraTRAK
Founded
1983
Country
United States
Website
mtsint.com/call-accounting/
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting