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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SolutionVue is an innovative platform designed for self-directed sales assessments. It effectively aligns customers' immediate and future priorities with a vast array of technologies sourced from a proprietary database featuring over 400 accredited suppliers in Telarus' principal markets. By utilizing domain-specific questionnaires, SolutionVue enhances the quality of customer interactions and streamlines the discovery process. Tailored entirely to each customer dialogue, it suggests leading supplier options, pertinent resources, cost-saving strategies, and best practices for efficient processes. This platform empowers you to engage, counsel, and build strong connections with your clients, fostering relationships that contribute to business growth. Additionally, SolutionVue generates a dynamic questionnaire that steers the discussion, ensuring that essential needs are prioritized and guiding you to ask the most relevant questions at optimal moments. As initial responses are captured, the system adapts subsequent inquiries to delve deeper into any technological deficiencies the customer may have. Ultimately, SolutionVue serves as a vital tool for enhancing customer engagement and driving successful outcomes.

Description

eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Boost.ai
Work-Relay
eGain Mail
iVision Plus

Integrations

Boost.ai
Work-Relay
eGain Mail
iVision Plus

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Telarus

Founded

2002

Country

United States

Website

www.telarus.com/tools/solutionvue/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/knowledge-hub/

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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