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Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
Description
Enhance the quality of incoming parts and supplier performance to mitigate the risk of production halts while optimizing the overall cost of ownership and managing supply chain uncertainties. Continuously monitor in-process quality and track trends throughout the production cycle, implementing proactive measures to decrease the failure rate. Oversee and ensure the quality of products ready for shipment, thereby boosting their competitive edge in the market. Prioritize customer needs by swiftly addressing complaints and enhancing service and quality, ultimately leading to increased customer satisfaction. Document and track corrective and preventive actions effectively, while providing real-time updates on each team member's task progress. Strengthen the culture of continuous improvement and refine the corporate quality management system. Streamline the audit preparation process to enhance both efficiency and effectiveness, ensuring compliance with required regulations through a reliable mechanism that supports scheduled audits. This comprehensive approach not only promotes a high standard of quality but also fosters a proactive environment committed to excellence.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Quality Management
IBM Apptio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Vendor Details
Company Name
YunQuality Information Technology
Founded
2015
Country
China
Website
www.yunquality.com
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management