Hubicus Quality Monitoring Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Hubicus Quality Monitoring Alternatives
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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The SBS QMS Suite consists of 5 software modules that work together for efficient Quality compliance:
1) SBS Quality Database
- CAPA / 8D corrective and preventive actions (CAR) with root cause analysis
- Nonconformance management
- Risk analysis including FMEA, SWOT, interested party risk register
- Internal, customer, and third-party audit management
- Environmental Health and Safety (EHS / HSE) management
2) SBS Ground Control
- Employee training management (LMS)
- Self-Paced training
- Change control
- Document control
3) SBS Asset Tracking Database
- Calibrated equipment control
- Preventive maintenance
- Asset inventory management
4) SBS Inspection Database
- Record incoming material, in process, and final product inspection data
- Generate real time SPC charts
- Inspection plans and Control Plans
- Archive data for further statistical analysis
5) SBS Vendor Management
- Maintain an approved vendor list or AVL
- Develop vendor / supplier qualification plans
- Maintain vendor / supplier qualification history
Modules may be purchased separately or in any combination.
On-premise and cloud-based options are available.
Free demos are available for download or contact us for a cloud-based demo.
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ARMATURE Fabric
ARMATURE Fabric™ provides a comprehensive solution for overseeing your accreditation, certification, credentialing, audit, quality, and compliance processes all within one cohesive platform. By utilizing our software, you can enhance efficiency, improve security, and deliver superior service to your stakeholder communities.
No matter if you are working with institutional, programmatic, or specialized accreditation programs, certifying various individuals or organizations, conducting thorough audits, or addressing non-conformances, ARMATURE Fabric streamlines these activities for both you and your stakeholders, ensuring a more productive experience.
Our cloud-based software ensures data collection through a variety of methods, including online applications, assessments, audits, inspections, surveys, and self-evaluations. Additionally, it allows you to handle workflows related to accreditation, certification, audits, and compliance while efficiently managing documents and identifying issues. With features that enable reporting and trend analysis, ARMATURE Fabric empowers organizations to proactively adapt and improve their practices.
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Agolix by Assessment Generator
Turn assessments into a client-generation engine. Agolix® lets you build branded online quizzes, surveys, and individual assessments, then deliver instant on-screen, email, or PDF feedback based on automated or custom scoring.
Choose from seven question formats — binary, drop-down, text entry, multiple choice, scale, ranking, and forced choice — with AI-assisted question creation available to speed up building. Personalize the experience with your own logo and colors.
Every plan works on any device, so respondents can complete an assessment from a phone as easily as a desktop, with results delivered by email. On Advanced plans, conditional logic adapts each assessment in real time, showing or hiding questions based on how a respondent answers, and score-based redirects plus the option to sell paid assessments through digital access codes add another layer of monetization and lead qualification. Professional subscriptions add team access controls, so you can manage who on your team can edit what, along with 360-degree evaluations for multi-rater feedback.
Agolix connects to more than 7,000 apps through Zapier on Advanced plans and above, so assessment results can flow directly into a CRM, email platform, or spreadsheet your team already uses. A free 14-day trial, no credit card required, makes it easy to test the full workflow before committing.
Getting started is straightforward: onboarding and reference guides walk you through setup, and client success support is available at no extra cost. Coaches, consultants, and businesses use Agolix to spark client conversations, qualify leads, onboard new clients or employees, and build the credibility and trust that turn assessments into revenue.
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Pricing
Pricing Starts At:
$200 per user, per year
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Hubicus
Year Founded:
2007
Headquarters:
France
Website:
www.hubicus.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support
Hubicus Quality Monitoring Features and Options
Quality Management Software
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
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