OptiOp Description
Measurement is the first step. Clients often monitor the quality of their customer service by listening to calls, reviewing chats, and following updates on Facebook and Twitter. These results are often saved in spreadsheets, which can make it difficult to effectively and reliably mine for information after a few weeks. OptiOp makes it easy to create and maintain evaluation forms, quickly and easily across any number skills or media channels. You can also meet with employees to give feedback and track actions. Employees can sign off on receiving feedback. Request a demo using the chatbot. The benefits don’t end there – measurement and feedback must always be applied consistently. OptiOp makes it easy to conduct calibration sessions efficiently, bringing together your quality assurance or evaluation team.
OptiOp Alternatives
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Reva QMS
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Total Lean Management (TLM) Software
TLM QMS Software is a powerful and robust quality, risk and material management software (QMS) which is validated and 21 CFR Part 11 compliant. TLM is a cutting-edge, all-in-one quality management system that can be customized to integrate with online CRM software, QuickBooks or ERP databases.
Total Lean Management (TLM) QMS Software is specifically intended to be a low cost, highly integrated, flexible and continuously improving landscape to which specialty systems can be added where needed to create the digital business landscape that enables work flows the way your company needs them to work.
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Integrations
Company Details
Company:
At the touch of a button
Year Founded:
2013
Headquarters:
United Kingdom
Website:
www.optiop.com
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online
OptiOp Features and Options
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