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ease
features
design
support

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Description

Lumen by Talkwalker is a social listening and consumer intelligence platform that helps organizations monitor brand conversations, media coverage, competitors, and emerging market trends. The platform was formerly known as Talkwalker and continues to offer the same industry-leading data, reports, workflows, and integrations under the Lumen by Talkwalker name. Its core capabilities include social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, and marketplace solutions. Teams can use the platform to measure brand performance, understand consumer sentiment, detect misinformation, monitor reputation, and create stronger PR and content strategies. Lumen by Talkwalker also helps companies benchmark against competitors and industry standards so they can improve social strategy and market positioning. Consumer insights teams can use the platform to identify unmet needs, surface emerging trends, and inform product innovation. PR and communications teams can use it to protect brand reputation, manage crises, and connect with influential media partners. The platform serves industries such as consumer goods, sports, media, financial services, pharma, healthcare, technology, and agencies. By combining social listening, media monitoring, benchmarking, customer feedback analytics, AI-channel visibility, and consumer intelligence, Lumen by Talkwalker helps brands stay prepared for anything.

Description

Dig is a cutting-edge social intelligence platform designed to help brands gain insights into public perceptions and emotions by extracting genuine audience reactions from social media in real-time. It offers extensive social media coverage across various platforms, formats, and languages, capturing evolving trends, influential creators, ongoing conversations, and new narratives as they emerge. By scrutinizing social videos and images on a frame-by-frame basis, it uncovers themes, identifies key creators and figures, and understands context that traditional text analytics might overlook. Its advanced natural-language research chatbot is capable of addressing complex multi-step inquiries, allowing users to delve from broad observations down to specific posts, while ensuring each response is connected to its original source material. In addition, Dig provides sophisticated context-sensitive sentiment analysis, detailed creator profiling, insightful narrative intelligence, customizable dashboards for insights, real-time social feeds, intelligent alerts, comprehensive comment analysis, and advanced figure detection capabilities, making it an invaluable tool for brands seeking to navigate the social media landscape effectively. Ultimately, Dig empowers brands to stay ahead of the curve by continuously adapting to the rapidly changing dynamics of audience engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Audiense
Bluesky
Conductor
Data Virtuality
Desktop.com
Google Analytics
Google Business Profile
Hootsuite
LinkedIn
Netino
OwlyGPT
Pinterest
RingCentral RingCX
Tableau
Threads
TikTok
Upfluence
X (Twitter)
YouTube

Integrations

Facebook
Audiense
Bluesky
Conductor
Data Virtuality
Desktop.com
Google Analytics
Google Business Profile
Hootsuite
LinkedIn
Netino
OwlyGPT
Pinterest
RingCentral RingCX
Tableau
Threads
TikTok
Upfluence
X (Twitter)
YouTube

Pricing Details

$9,600 per year
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Talkwalker

Founded

2009

Country

Luxembourg

Website

www.talkwalker.com

Vendor Details

Company Name

dig

Founded

2021

Country

United States

Website

dig.ai/

Product Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Pricing Optimization

Channel Analysis
Competing Product Analysis
Forecasting
Market Analysis
Multi-Store Management
Price List Management
Price Optimization Automation
Pricing Analytics
Profitability Analysis
Scenario Planning

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Product Features

Alternatives

Alternatives