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Average Ratings 0 Ratings
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
Description
Enhance productivity, streamline efficiency, and ensure compliance, allowing employees to concentrate on more valuable tasks by automating mundane and repetitive processes. As a key component of the top-tier Tungsten Intelligent Automation Platform, Tungsten Robotic Process Automation (RPA) facilitates comprehensive automation solutions. By incorporating artificial intelligence and cognitive capture, Tungsten's robots augment workforce capabilities, utilizing cognitive services to analyze, act on, and interpret vast amounts of data. To expedite workflows and minimize disruptions to systems, RPA gathers and assimilates data within both legacy systems and modern enterprise technologies. Moreover, the platform's low-code and no-code development options empower business users and citizen developers to create, implement, and manage RPA across various workflows, ultimately boosting return on investment. This level of automation not only optimizes operational efficiency but also fosters innovation and growth within organizations.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk
Integrations
Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk
Pricing Details
$8.00 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Vendor Details
Company Name
Tungsten Automation
Founded
1985
Country
United States
Website
www.tungstenautomation.com/products/rpa
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation