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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

Description

Enhance productivity, streamline efficiency, and ensure compliance, allowing employees to concentrate on more valuable tasks by automating mundane and repetitive processes. As a key component of the top-tier Tungsten Intelligent Automation Platform, Tungsten Robotic Process Automation (RPA) facilitates comprehensive automation solutions. By incorporating artificial intelligence and cognitive capture, Tungsten's robots augment workforce capabilities, utilizing cognitive services to analyze, act on, and interpret vast amounts of data. To expedite workflows and minimize disruptions to systems, RPA gathers and assimilates data within both legacy systems and modern enterprise technologies. Moreover, the platform's low-code and no-code development options empower business users and citizen developers to create, implement, and manage RPA across various workflows, ultimately boosting return on investment. This level of automation not only optimizes operational efficiency but also fosters innovation and growth within organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk

Integrations

Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk

Pricing Details

$8.00 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Vendor Details

Company Name

Tungsten Automation

Founded

1985

Country

United States

Website

www.tungstenautomation.com/products/rpa

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

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