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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Surveys are crafted and structured through the Survey Galaxy survey Composer feature. A toolbox located on the left side of the composer interface presents a menu of survey items, facilitating easy navigation. Meanwhile, the Preview Pane on the right showcases the current configuration of the survey, allowing users to see how it will appear to participants. Users can add new survey elements either at the end or at any desired point within the survey by selecting items from the index, and existing items can be modified, repositioned, or removed. Additionally, surveys can be enriched with HTML code to incorporate hyperlinks that direct to supplementary information. Users have the flexibility to set page breaks either automatically or manually, with the default setting being no question numbering on the final survey; however, numbering can be applied either manually or automatically if needed. Furthermore, by adjusting the mode of the Preview Pane, one can alter the visual style of the survey to better suit their preferences. This level of customization ensures that each survey can be tailored to meet specific needs and objectives.

Description

Customers often experience frustration when they have to piece together information across various steps and channels, resulting in inefficiencies that negatively impact your business, leading to lost sales, increased conversion costs, hurried compliance efforts, and a gradual decline in brand strength. vScreen addresses these challenges by transforming remote journeys into seamless experiences, enabling customers to perform all the actions they would typically undertake in a face-to-face meeting, while ensuring that their interactions are initiated and concluded within their preferred channel. The platform allows for real-time identity verification and the ability to upload and download necessary documents during the call, seamlessly integrating with your back office operations. By providing clear and concise information on your customer's screen, you can explain complex products, reducing the likelihood of confusion. Additionally, it offers the capability to present terms and conditions and gather electronic signatures, creating a comprehensive audit trail that ensures compliance and builds trust. This innovative approach not only enhances the customer experience but also strengthens your business's operational efficiency and reputation in the long term.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$30 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Survey Galaxy

Founded

2003

Country

United Kingdom

Website

www.surveygalaxy.com

Vendor Details

Company Name

Vizolution

Founded

2013

Country

United Kingdom

Website

www.vizolution.com/digital-products/vscreen/

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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