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Description

SurgePoint is a cutting-edge platform for reputation management and marketing that assists businesses in garnering more 5-star reviews, fostering trust, and enhancing revenue by streamlining the processes of review and referral campaigns while consolidating feedback from essential platforms such as Google, Facebook, and Yelp into a cohesive dashboard. This platform automates the request for reviews following customer engagements, relieving businesses from the burden of manually seeking feedback, and aggregates all reviews into a unified reputation dashboard, simplifying the monitoring, responding to, and management of online reputation. In addition, it provides tools to automate referral requests at pivotal moments, allowing companies to track campaign performance through real-time analytics and leverage AI-powered insights to discern trends in customer sentiments and refine services based on received feedback. Furthermore, SurgePoint includes follow-up reminders that promote repeat business and customer retention, along with seamless integration with popular CRMs, enabling organizations to swiftly launch tailored campaigns that resonate with their audience. By utilizing this innovative platform, businesses can effectively enhance their online presence and drive growth in a competitive marketplace.

Description

Online reviews have emerged as a significant issue for numerous businesses around the country. Customers are increasingly sharing their experiences regarding companies and their employees. Additionally, the number of platforms that enable these reviews is expanding at a rapid pace. Prominent review sites like Yelp, Google+, and Facebook consistently attract large volumes of traffic. Regardless of whether these reviews are favorable, unfavorable, accurate, or misleading, it is crucial to respond effectively. To safeguard your business's reputation, you must take a proactive approach in monitoring and managing your online presence. Actively seeking and showcasing more positive reviews is essential to outshine your competitors. To accomplish this, you may require either additional hours in your day, which are likely scarce, or an efficient tool to streamline the process. myORM provides a solution by tracking and alerting you to any new reviews about your business on major review platforms. Furthermore, myORM offers various methods to solicit feedback from customers, enhancing your ability to improve your online reputation. Ultimately, staying on top of reviews is not just a task; it’s a vital aspect of modern business strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Google Yes 
Yelp Yes 
Angi Yes 
Foursquare No 
Google Business Profile Yes 
Healthgrades Yes 
Housecall Pro Yes 
HubSpot CRM Yes 
Jobber Yes 
Mindbody Yes 
Salesforce Yes 
ServiceTitan Yes 
Tripadvisor Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Facebook Yes 
Google Yes 
Yelp Yes 
Angi No 
Foursquare Yes 
Google Business Profile No 
Healthgrades No 
Housecall Pro No 
HubSpot CRM No 
Jobber No 
Mindbody No 
Salesforce No 
ServiceTitan No 
Tripadvisor No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SurgePoint

Website

www.thesurgepoint.com

Vendor Details

Company Name

myOnlineForce

Founded

2016

Website

www.myonlinereputationmanager.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Alternatives

Alternatives

myPracticeReputation Reviews

myPracticeReputation

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