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features
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support

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Description

SurgePoint is a cutting-edge platform for reputation management and marketing that assists businesses in garnering more 5-star reviews, fostering trust, and enhancing revenue by streamlining the processes of review and referral campaigns while consolidating feedback from essential platforms such as Google, Facebook, and Yelp into a cohesive dashboard. This platform automates the request for reviews following customer engagements, relieving businesses from the burden of manually seeking feedback, and aggregates all reviews into a unified reputation dashboard, simplifying the monitoring, responding to, and management of online reputation. In addition, it provides tools to automate referral requests at pivotal moments, allowing companies to track campaign performance through real-time analytics and leverage AI-powered insights to discern trends in customer sentiments and refine services based on received feedback. Furthermore, SurgePoint includes follow-up reminders that promote repeat business and customer retention, along with seamless integration with popular CRMs, enabling organizations to swiftly launch tailored campaigns that resonate with their audience. By utilizing this innovative platform, businesses can effectively enhance their online presence and drive growth in a competitive marketplace.

Description

Online reviews have emerged as a significant issue for numerous businesses around the country. Customers are increasingly sharing their experiences regarding companies and their employees. Additionally, the number of platforms that enable these reviews is expanding at a rapid pace. Prominent review sites like Yelp, Google+, and Facebook consistently attract large volumes of traffic. Regardless of whether these reviews are favorable, unfavorable, accurate, or misleading, it is crucial to respond effectively. To safeguard your business's reputation, you must take a proactive approach in monitoring and managing your online presence. Actively seeking and showcasing more positive reviews is essential to outshine your competitors. To accomplish this, you may require either additional hours in your day, which are likely scarce, or an efficient tool to streamline the process. myORM provides a solution by tracking and alerting you to any new reviews about your business on major review platforms. Furthermore, myORM offers various methods to solicit feedback from customers, enhancing your ability to improve your online reputation. Ultimately, staying on top of reviews is not just a task; it’s a vital aspect of modern business strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Google
Yelp
Angi
Foursquare
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Tripadvisor
Zendesk
Zoho CRM

Integrations

Facebook
Google
Yelp
Angi
Foursquare
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Tripadvisor
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SurgePoint

Website

www.thesurgepoint.com

Vendor Details

Company Name

myOnlineForce

Founded

2016

Website

www.myonlinereputationmanager.com

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Alternatives

Alternatives

myPracticeReputation Reviews

myPracticeReputation

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