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ease
features
design
support

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Description

User behavior replays assisted by AI uncover UX challenges and deliver practical insights for improvement. These replays illustrate users' actions, contexts, and intentions, surpassing conventional event-tracking methods. They automatically extract and summarize pivotal moments from each session while pinpointing UX issues and suggesting enhancements. It's akin to being right beside the user, gaining a firsthand perspective of their interaction with the interface. Furthermore, you can analyze click data without the need for event tracking setup, as it gathers all interactions automatically. By posing straightforward questions, you can access insights on user behavior and easily locate the specific replay you wish to analyze. Experience reports, generated through AI and extensive data analysis, help identify user experience flaws effectively. The service is currently in its beta phase, offering 100K sessions per month at no cost; should you require additional sessions, don’t hesitate to reach out. Additionally, you maintain full control over privacy settings, allowing you to prevent any unwanted data collection, ensuring a tailored and secure user experience. By leveraging these tools, organizations can significantly enhance their understanding of user interactions and foster a more intuitive design approach.

Description

Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces. In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Stey.ai

Website

stey.ai/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Product Features

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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