isLucid Description

isLucid is a voice automation platform built for organizations that handle large volumes of phone-based interactions and want to reduce dependency on traditional call center staffing. Instead of scripted IVR systems, it uses AI-driven voice agents capable of managing real-time, multi-step conversations.

The platform is used to automate repetitive call workflows such as support inquiries, appointment coordination, order status checks, lead screening, confirmations, reminders, and outbound follow-ups. Calls are processed concurrently, eliminating queues and enabling continuous availability without manual intervention.

At the core of isLucid is a real-time Voice AI engine responsible for speech recognition, intent resolution, and dialogue control across multiple languages. Conversation behavior adapts based on historical interaction data rather than static scripts.

Operational visibility is provided through Smart Analytics, which exposes call outcomes, structured conversation data, sentiment indicators, and performance metrics. These insights are used to refine conversation logic and improve accuracy over time.

isLucid supports deployments across cloud and on-premise environments. For security-sensitive use cases, the Physical Agent Box enables fully local execution inside a customer-controlled data center with no external cloud dependency.

The platform integrates with existing enterprise systems via APIs and is used in sectors such as healthcare, financial services, telecommunications, insurance, retail, real estate, and BPO operations where reliability, compliance, and scalability are critical.

Pricing

Pricing Information:
Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.

Integrations

API:
Yes, isLucid has an API

Reviews - 3 Verified Reviews

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Company Details

Company:
Lucid Agreements
Year Founded:
2020
Headquarters:
Lithuania
Website:
islucid.com
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Product Details

Platforms
Web-Based
On-Premises
Types of Training
Training Docs
Customer Support
Business Hours
Live Rep (24/7)
Online Support

isLucid Features and Options

Task Management Software

Reporting/Analytics

Transcription Software

AI / Machine Learning
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
For Manual Transcription
Multi-Language Support
Natural Language Processing (NLP)
Speech Recognition
Text Editor

Team Communication Software

Activity / News Feed

isLucid Lists

isLucid User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Marketing Manager
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    isLucid helped me with organizing my meeting information.

    5 out of 5 stars Date: Dec 21 2022

    Summary: isLucid helped me to manage my online meeting by giving an opportunity to have everything in one place and highlight everything that can be important for me.

    Positive: I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.

    Negative: It could be implemented with more online meeting platforms.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Recruiter
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Great tool for online meetings

    5 out of 5 stars Edited: Dec 22 2022

    Summary: Increases productivity and efficiency of online meetings, saves time, provides important and accurate information immediately after the conference.

    Positive: Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.

    Negative: Currently, I don't face any, everything works great.

    Read More...
  • Name: Domas B.
    Job Title: Lead Research Specialist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Helpful in improving online business meetings

    5 out of 5 stars Date: Nov 16 2022

    Summary: I used isLucid for my business meetings. It increased my productivity because I did not have to manually take notes, do tasks or put information into CRM anymore.

    Positive: It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

    Negative: Didn’t find anything significantly negative about the software.

    Read More...
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