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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Spoke is the operating system designed for the teams of the future. It brings together, organizes, and distills information from your various tools, providing essential context for your tasks. With Spoke's unified inbox, you can manage and prioritize notifications from multiple platforms, significantly reducing the time spent on daily communication. Its private and secure AI can quickly summarize any text conversation, allowing you to quickly assess its importance—try it out in Slack right now! You can easily track who is pending a response and send gentle reminders, ensuring that nothing slips through the cracks again. The robust AI capabilities of Spoke condense vital information from all your tools, empowering you to stay informed with ease. Embrace a more efficient way to collaborate and enhance your team's productivity with Spoke.

Description

atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Slack
BambooHR
Confluence
Dropbox
GitHub
Gmail
Jamf Now
Linear
Microsoft Outlook
Microsoft Teams
Miro
Notion
Okta
PagerDuty
ServiceNow
Speak
Workato
Workday HCM
Zoom

Integrations

Jira
Slack
BambooHR
Confluence
Dropbox
GitHub
Gmail
Jamf Now
Linear
Microsoft Outlook
Microsoft Teams
Miro
Notion
Okta
PagerDuty
ServiceNow
Speak
Workato
Workday HCM
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$4 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Spoke.ai

Founded

2021

Country

Germany

Website

www.spoke.ai/

Vendor Details

Company Name

atSpoke

Founded

2017

Country

United States

Website

www.askspoke.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

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