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Description
Spiky is a cutting-edge AI-driven meeting intelligence platform aimed at improving communication and accelerating revenue growth for innovative companies that operate with remote or hybrid revenue teams. Through the analysis of diverse meetings—including sales discussions, customer interactions, onboarding processes, and coaching sessions—Spiky supplies valuable feedback that enhances communication, monitors action items, boosts sales effectiveness, and drives revenue enhancement. The platform boasts features such as comprehensive transcriptions, sentiment analysis, and tailored coaching insights, which empower teams to make informed, data-driven decisions to elevate their sales outcomes. With seamless integration into existing tools, Spiky offers a holistic approach to optimizing meetings while promoting effective communication within organizations. Ultimately, it serves as a vital resource for companies seeking to enhance team collaboration and performance.
Description
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
API Access
Has API
API Access
Has API
Integrations
Boostopia
Cisco Webex
ClickSend
ComplianceBoard
Fuze
Google Calendar
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Integrations
Boostopia
Cisco Webex
ClickSend
ComplianceBoard
Fuze
Google Calendar
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Spiky.ai
Founded
2020
Country
United States
Website
spiky.ai
Vendor Details
Company Name
VoiceOps
Founded
2016
Country
United States
Website
voiceops.com
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics