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Description
The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.
Description
With sevDesk, organizing your documents in a digital format becomes a straightforward and efficient task. Our accounting software generates a revenue-surplus invoice automatically, allowing for seamless management of your financial records. Additionally, you can easily prepare provisional VAT returns right within sevDesk. Creating invoices and estimates is a simple and intuitive process using our accounting tools. With just a single click, you can print your invoice, email it, or send it directly through an interface to the Post. All users are invited to explore sevDesk through a complimentary trial. If you find it beneficial, you can choose from various subscription plans. For those looking to transfer existing data into their sevDesk account, we offer support to make the transition smooth. Your data is safeguarded with TLS encryption, which also applies during Online Banking transactions. We ensure your information remains secure through certified data centers and servers located in Germany. You will never need to worry about backing up your data again, as we perform daily backups and store them safely on separate servers. Moreover, this commitment to data security means you can focus on your business without the hassle of managing backups yourself.
API Access
Has API
API Access
Has API
Integrations
Base.com
Bilendo
CleanManager
Clockodo
EventSentry
FlowMate
Flowers
Help Desk Migration
Impargo
KonnectzIT
Integrations
Base.com
Bilendo
CleanManager
Clockodo
EventSentry
FlowMate
Flowers
Help Desk Migration
Impargo
KonnectzIT
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com
Vendor Details
Company Name
sevDesk
Founded
2016
Country
Germany
Website
sevdesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Product Features
Accounting
Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Cash Management
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
