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Description
Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.
Description
StaffMap 4 boasts a range of new features and improvements, including the ability to import Desks and Assets, a REST API, integration with Azure AD, support for SQL Server databases, Annotations, part-time desk assignments, and the display of Assets and Desks on Maps, along with enhanced themes. You can effectively track all employees, desks, and assets via your company’s floorplans, and quickly find any employee by inputting their name, extension, title, and more. The application is designed to run seamlessly in a standard browser on any device, including mobile phones and tablets, enabling you to manage your floorplans from virtually anywhere at any time. For organizations with their own onsite servers or specific policies that necessitate software operating within their firewall, the self-hosted option may be the most suitable choice. This version allows for direct integration with your Active Directory server, a feature not available in the cloud version. If your intention is to import or synchronize data with Active Directory, opting for the self-hosted solution could prove to be the best decision for your needs. Ultimately, choosing the right deployment option will depend on your organization's specific requirements and infrastructure preferences.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$89 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Specops Software
Founded
2001
Country
Sweden
Website
specopssoft.com/support/en/secure-service-desk/overview.htm
Vendor Details
Company Name
Staffmap Software
Founded
2003
Country
Canada
Website
staffmap.com
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
