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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Evaluating performance among peers, both within the organization and across the industry, is crucial for any service-based business to safeguard the interests of its customers, agents, and its own operations. This process encompasses compliance monitoring, tracking adherence, and identifying breaches. By utilizing our unique multi-level, multi-owner scoring system, you can gain insights into how each partner and vendor is performing. Additionally, you can explore the factors contributing to customer loyalty through surveys and in-depth analytics provided by Spade. Our extensive range of reports enables you to assess customer loyalty effectively. Conducting thorough analyses allows you to uncover root causes, pinpoint common pitfalls, and determine training requirements. With Spade analytics, every question will be addressed, ensuring comprehensive understanding and improvement. Ultimately, this commitment to detail and analysis fosters a culture of continuous enhancement within your organization.

Description

Boost efficiency and enhance the customer journey with Tollring's insightful intelligence solutions. Featuring a range of tools such as AI-driven call recording, comprehensive call analytics, and collaborative insights, you will gain access to essential information that propels your success. Empower your decision-making to elevate sales and enrich customer interactions. With Tollring, you receive an all-encompassing perspective on your business communications, encompassing all teams and interactions, both within the organization and with clients. Discover patterns, evaluate performance metrics, and foster exceptional business growth while also exploring the significant conversations that could impact your organization. Tap into the potential of your communication tools. Our top-tier call recording technology guarantees that every call is securely documented and utilizes AI capabilities to provide profound insights that yield immediate and long-term benefits. Additionally, this approach helps organizations stay ahead of the competition by continuously improving their strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco CX Cloud
MiContact Center Business
Microsoft 365

Integrations

Cisco CX Cloud
MiContact Center Business
Microsoft 365

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Celtycs Outsourcing Services

Country

India

Website

spadeondemand.com

Vendor Details

Company Name

Amity Solutions

Founded

2012

Country

Thailand

Website

www.amitysolutions.com/tollring

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Alternatives