Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.
Description
The VaxVoIP SIP Recording SDK is a development toolkit for Windows designed to help create SIPREC-compliant servers that can effectively capture and record audio from VoIP calls that utilize the SIP protocol. This toolkit is particularly useful for developers looking to build call-recording solutions suitable for use in contact centers, enterprise archiving, quality assessment, compliance processes, and audio analysis. Included with the SDK are various software components, comprehensive technical documentation, a demonstration application, and example projects for programming languages such as C#, VB.NET, Visual C++, and Delphi. Furthermore, it is compatible with SIPREC clients and Session Border Controllers, and can seamlessly integrate with both the VaxVoIP SIP Server SDK and the SIP Phone SDK clients. The supported audio codecs encompass G.711 u-law and a-law, GSM, iLBC, and G.729, ensuring versatility in audio quality. Additionally, the toolkit is designed to accommodate both Windows Server and desktop environments, facilitating multi-core and multi-processor functionality, managing recording sessions, and offering application-managed storage solutions. For those interested in exploring its capabilities, a fully functional 30-day trial version is provided, allowing users to evaluate its features thoroughly before making a commitment. This extensive range of features makes it an ideal choice for developers in the VoIP domain.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$4000.00/one-time/user
Free Trial
No
Free Version
No
Pricing Details
$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Provana
Founded
2011
Country
United States
Website
www.provana.com/sonicview-call-recording
Vendor Details
Company Name
VaxSoft
Founded
2004
Country
Pakistan
Website
www.vaxvoip.com/sip-recording-sdk
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No