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ease
features
design
support

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Description

Logging into servers to manually check log files is a practice of the past. SolarWinds® Papertrail™ centralizes log management by gathering logs from various applications, devices, and platforms into one accessible location. With Papertrail, users can effortlessly view, search, and monitor events in real time through a unified interface, eliminating the need for traditional tools like grep or AWK. This innovative tool examines incoming logs for irregularities and provides instant alerts and summaries, offering immediate insights into both system activity and application performance. Discover how Papertrail can unlock the potential of the logs you've been collecting all along. Additionally, SolarWinds® Papertrail™ offers a robust cloud-based log management solution that easily consolidates logs from a multitude of sources, including applications, servers, network devices, and services. The platform includes features such as rapid search capabilities, customizable system groups, collaborative access for teams, long-term archiving options, as well as charts and analytics exports, along with monitoring webhooks to ensure you stay informed. Embrace the future of log management and enhance your operational efficiency with Papertrail’s comprehensive features.

Description

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Teamstack
AccessOwl
Clarity Security
Cron To Go
Dameware Remote Support
Dropbox
Google Workspace
Help Desk Migration
Indent
Okta
OneLogin
Opsgenie
PagerDuty
SolarWinds AppOptics
SolarWinds Observability SaaS
Squadcast
StarfishETL
TurboDocx
Xplenty

Integrations

Slack
Teamstack
AccessOwl
Clarity Security
Cron To Go
Dameware Remote Support
Dropbox
Google Workspace
Help Desk Migration
Indent
Okta
OneLogin
Opsgenie
PagerDuty
SolarWinds AppOptics
SolarWinds Observability SaaS
Squadcast
StarfishETL
TurboDocx
Xplenty

Pricing Details

$7 per month
Free Trial
Free Version

Pricing Details

$19.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SolarWinds

Country

United States

Website

www.papertrail.com

Vendor Details

Company Name

SolarWinds

Founded

2007

Country

United States

Website

www.solarwinds.com/service-desk

Product Features

Log Management

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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