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Description
Established in 2003, Sogou has emerged as a key competitor in China's search market while also making strides in the AI sector. Currently, it boasts a user base that ranks just behind the major players known as BAT, positioning it as the fourth largest internet firm in the country in terms of users. The launch of Sogou Search in August 2004 marked a significant milestone, positioning it as the second largest search engine within China. In June 2006, the introduction of the Sogou input method transformed the landscape of Chinese text input. By September 2019, this input method had garnered a staggering 450 million daily active users, solidifying its status as the most widely used Chinese input tool in the nation. Sogou's public debut on the New York Stock Exchange on November 9, 2017, under the ticker symbol "SOGO," further highlighted its growth. The company remains at the forefront of artificial intelligence innovations, particularly in the realm of speech recognition, where its input method has achieved an impressive accuracy rate exceeding 97%, with a remarkable daily engagement of 240 million speech inputs. This continuous advancement in AI technology showcases Sogou's commitment to enhancing user experience and maintaining its competitive edge.
Description
Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.
API Access
Has API
API Access
Has API
Integrations
Bing Custom Search
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sogou
Founded
2003
Country
China
Website
www.sogou.com
Vendor Details
Company Name
Manam Infotech
Founded
2007
Country
India
Website
www.manamtech.com/ivr-banking.html
Product Features
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail