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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Introducing SmartAssist, an innovative AI-driven email assistant designed specifically for Microsoft Office 365 that elevates your email efficiency to unprecedented heights. This is truly a game changer! By leveraging artificial intelligence and machine learning, SmartAssist evaluates your emails and directs critical messages to the appropriate location, whether that be a specific folder, a colleague, or another platform. In simpler terms, it acts as a valuable ally in your work routine. Perfectly suited for teams, workgroups, and individuals dealing with a substantial influx of vital email correspondence, this assistant adapts to your preferences by learning from your behaviors to intelligently tag significant emails. You have the power to dictate the handling of these messages, and SmartAssist will take care of executing those tasks on your behalf. Allow SmartAssist to streamline your email management so you can focus on what truly matters, and soon you'll find yourself achieving more than you ever thought possible. With its assistance, your productivity can soar to new heights, transforming the way you handle daily communications.

Description

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Amazon Connect No 
Ameyo by Exotel No 
Avaya Cloud Office No 
Avaya Experience Platform No 
Box Yes 
Five9 No 
HubSpot Customer Platform No 
IFTTT Yes 
Microsoft SharePoint Yes 
NiCE CXone Mpower No 
RingCentral RingCX No 
SAP CRM No 
Salesforce Agentforce Service No 
ServiceNow No 
Slack No 
Telegram No 
Twilio No 
WhatsApp No 
Zapier Yes 

Integrations

Salesforce Yes 
Amazon Connect Yes 
Ameyo by Exotel Yes 
Avaya Cloud Office Yes 
Avaya Experience Platform Yes 
Box No 
Five9 Yes 
HubSpot Customer Platform Yes 
IFTTT No 
Microsoft SharePoint No 
NiCE CXone Mpower Yes 
RingCentral RingCX Yes 
SAP CRM Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Slack Yes 
Telegram Yes 
Twilio Yes 
WhatsApp Yes 
Zapier No 

Pricing Details

$4.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SmartAssist

Founded

2012

Country

United States

Website

smartassist.io

Vendor Details

Company Name

SmartBots

Founded

2018

Country

United States

Website

www.smartbots.ai/

Product Features

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes No 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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