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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

Description

The Power BI Connector for Jira offers a no-code solution that seamlessly transfers data from Jira into Microsoft Power BI, enabling the creation of tailored reports and dashboards. Users can export a variety of Jira data fields, including standard, custom, historical, and agile information, in addition to data from Tempo’s suite of applications such as Timesheets, Capacity Planner, and Financial Manager, as well as various Marketplace tools like Xray. With options for filtering through basic selections or JQL, users can leverage pre-built dashboard templates for quick access to reports on sprints, projects, and work logs. The integration of Power Query allows for the combination of Jira data with other enterprise systems, including CRM, SAP, and ITSM, within a unified analytics framework. Scheduled and incremental refresh capabilities ensure that reports remain up-to-date at scale, and insights derived from Jira can be shared with stakeholders who do not possess a Jira license. Furthermore, it adheres to Atlassian Data Residency requirements, enhancing security and compliance. Additionally, the Power BI Connector for Jira is included in Tempo's Strategic Portfolio Management (SPM) suite, which also features Structure PPM, Timesheets, Capacity Planner, and Financial Manager, thus providing a comprehensive resource for managing project portfolios effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
Microsoft Power BI No 
monday AI work platform Yes 

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Jira Service Management No 
Microsoft 365 No 
Microsoft Power BI Yes 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Vendor Details

Company Name

Tempo Software

Founded

2009

Country

Iceland

Website

www.tempo.io/products/power-bi-connector-for-jira

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Alternatives

Alternatives

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