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Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
Description
The Power BI Connector for Jira offers a no-code solution that seamlessly transfers data from Jira into Microsoft Power BI, enabling the creation of tailored reports and dashboards. Users can export a variety of Jira data fields, including standard, custom, historical, and agile information, in addition to data from Tempo’s suite of applications such as Timesheets, Capacity Planner, and Financial Manager, as well as various Marketplace tools like Xray. With options for filtering through basic selections or JQL, users can leverage pre-built dashboard templates for quick access to reports on sprints, projects, and work logs. The integration of Power Query allows for the combination of Jira data with other enterprise systems, including CRM, SAP, and ITSM, within a unified analytics framework. Scheduled and incremental refresh capabilities ensure that reports remain up-to-date at scale, and insights derived from Jira can be shared with stakeholders who do not possess a Jira license. Furthermore, it adheres to Atlassian Data Residency requirements, enhancing security and compliance. Additionally, the Power BI Connector for Jira is included in Tempo's Strategic Portfolio Management (SPM) suite, which also features Structure PPM, Timesheets, Capacity Planner, and Financial Manager, thus providing a comprehensive resource for managing project portfolios effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Power BI
monday AI work platform
Integrations
Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Power BI
monday AI work platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Vendor Details
Company Name
Tempo Software
Founded
2009
Country
Iceland
Website
www.tempo.io/products/power-bi-connector-for-jira
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management