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Description

Skypiom’s Knowledge Management System (KMS) is a user-friendly, robust, and scalable cloud-based platform that has received endorsement from the NextGen SA Board of People Practices (SABPP), allowing for versatile implementation through eLearning, instructor-led, or blended learning methods across multiple devices. Designed from the ground up without the constraints of traditional legacy systems, KMS stands out with its modern architecture that enhances usability and flexibility. Unlike generic solutions, Skypiom has developed and retains full ownership of the KMS's intellectual property, enabling rapid adaptations and updates without reliance on external vendors. Deployment is straightforward, ensuring seamless integration and rollout for organizations. In contrast to typical Learning Management Systems (LMS), which primarily deliver content to learners, the KMS excels at supporting and evaluating the entire training landscape, offering a wide range of standard features as well as additional value-added functionalities. This comprehensive approach ensures that organizations can effectively manage and optimize their learning initiatives.

Description

Conventional knowledge management systems often struggle with either an overload of information or a severe lack of it. Research by IDC indicates that consultants dedicate 36% of their working hours to locating necessary information. Organizations are now confronted with the challenge of discovering new methodologies to empower their support teams to address issues effectively and consistently. The question arises: how can you ensure uniform service delivery and compliance across diverse regions? The solution lies in providing your support personnel with an advanced knowledge management tool. Sutherland SmartLeap™ HelpTree is specifically crafted for dynamic customer interactions, simplifying the process of creating and maintaining up-to-date knowledge repositories. It offers smooth integration with existing enterprise systems, ensuring a user-friendly experience for both content creators and users alike. This tool allows for rapid content generation with minimal training required, connects to various data sources, and utilizes machine learning to enhance search functionalities. With its straightforward user experience and interface, it fosters deeper and more meaningful conversations within your organization. Ultimately, adopting such a solution can significantly improve the efficiency and effectiveness of your support staff.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$5 per user, per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Skypiom

Founded

2011

Country

South Africa

Website

www.skypiom.com

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing Yes 
eCommerce Yes 
eLearning Companies Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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