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Description
Founded in 2004 by professionals with extensive experience in credit union and banking technology, SimplifyIT, Inc. is a software development company dedicated to streamlining daily operations. Our web-based software solutions are crafted to ensure ease of use for employees while remaining straightforward for IT teams to manage. Are you in search of a user-friendly help desk that maintains the robust functionality needed to handle various projects and routine tasks? Imagine implementing a system that not only garners acceptance from users but also encourages ongoing engagement post-launch. We present the ideal answer: help desk software created by those who work in IT support. Employees prefer a solution that minimizes complexity and lengthy lists; their primary desire is for something that is both efficient and swift. By incorporating appealing design and enjoyable features, we foster genuine user commitment and satisfaction.
Description
Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!
API Access
Has API
No
API Access
Has API
No
Integrations
ADP DataCloud
No
Box
No
Emburse Expense Enterprise
No
Jira
No
Jive
No
Microsoft Dynamics 365
No
Microsoft Outlook
No
Microsoft Teams
No
NetSuite
No
Oracle Cloud Infrastructure
No
Integrations
ADP DataCloud
Yes
Box
Yes
Emburse Expense Enterprise
Yes
Jira
Yes
Jive
Yes
Microsoft Dynamics 365
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
NetSuite
Yes
Oracle Cloud Infrastructure
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SimplifyIT
Founded
2004
Country
United States
Website
www.simplifyit.com
Vendor Details
Company Name
Workgrid
Country
United States
Website
www.workgrid.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Intranet
Activity / News Feed
No
Blogs
No
Calendar Management
No
Content Management
No
Discussions / Forums
No
Employee Directory
No
Knowledge Management
No
Policy Management
No
Search
No
Wiki
No
Product Features
Digital Workplace
Activity / News Feed
No
Calendar Management
Yes
Chat / Messaging
No
Content Management
No
Document Management
No
Employee Directory
Yes
File Sharing
No
Knowledge Management
Yes
Surveys & Feedback
Yes
Task Management
Yes
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
No
Blogs
No
Chat / Messaging
No
Employee Directory
Yes
Event Calendar
No
File Sharing
No
Knowledge Management
Yes
Newsletter Management
No
Surveys & Feedback
Yes
Intranet
Activity / News Feed
No
Blogs
No
Calendar Management
Yes
Content Management
No
Discussions / Forums
No
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
No
Search
No
Wiki
No
