Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Description
As a meter equipment manager, utilizing our advanced utility metering software will ensure that both your clients and your operations run smoothly right from the start. You won’t need any specialized industry knowledge to effectively navigate this product. Suitable for enterprises of all sizes, Wheatley Sapphire promises exceptional outcomes. We have simplified the complexities involved, allowing you to focus on what truly matters. The software guides you through industrial tasks with an emphasis on user experience and business needs, making it user-friendly and visually appealing! Designed with insights from industry professionals, it combines functionality with aesthetics seamlessly. Reach out to us to discuss potential solutions, schedule a demonstration, or inquire about pricing options. The platform efficiently manages all DTN and RGMA data flows for dual fuel meter operators. Additionally, the user dashboard provides clear insights into volumes and statuses, facilitating effective work management. With easy access to work requests and flow data, whether at a summary level or for individual flows, you can streamline your operations effortlessly. This comprehensive approach ensures that your metering processes are not only effective but also adaptable to future needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Vendor Details
Company Name
Wheatley Solutions
Country
United Kingdom
Website
www.wheatleysolutions.co.uk/products/wheatley-sapphire/
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management