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Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
Description
theGist enables you to cut through workplace distractions by providing tailored summaries for both Gmail and Slack. You can obtain summaries of Slack channels and threads either on demand or through a Daily Digest feature. With just a few clicks, you can declutter your inbox by receiving an actionable, categorized overview of your Gmail right from Slack. We ensure that your Gmail remains unchanged unless you choose to make alterations. Our AI efficiently reviews your unread emails and organizes them into easily understandable categories such as Promotions, Apps, Newsletters, and more, with a dedicated Priority category reserved for your most significant messages. Each email in this category is succinctly summarized, allowing for quick responses, archiving, and other actions. Meanwhile, in the other categories, you'll find a consolidated summary of emails, such as all communications from platforms like Twitter and Facebook under Social, which can be addressed with bulk actions like 'mark as read' to facilitate a swift clearance of less critical messages. The combination of personalized summaries and batch actions streamlines your communication management, ultimately enhancing your productivity.
API Access
Has API
API Access
Has API
Integrations
Gmail
Slack
Asana
Google Cloud Platform
Jira
Microsoft Outlook
Yahoo! Mail
monday work management
Integrations
Gmail
Slack
Asana
Google Cloud Platform
Jira
Microsoft Outlook
Yahoo! Mail
monday work management
Pricing Details
$5 per month
Free Trial
Free Version
Pricing Details
$4.99 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Vendor Details
Company Name
theGist
Website
www.thegist.ai/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
