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Description
Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.
Description
Shadow Defender offers a user-friendly security solution designed for Windows operating systems, safeguarding your PC or laptop from harmful activities and undesired alterations. By utilizing a feature known as 'Shadow Mode,' it allows your system to operate within a virtual environment, whereby every system modification is redirected to this virtual space, leaving your actual environment untouched. In the event of encountering malicious activities or unwanted changes, a simple reboot can revert your system to its previous state, as if no issues had ever occurred. Additionally, Shadow Defender gives you the option to designate specific files and folders for permanent saving in the real environment, ensuring that essential data remains intact after a reboot. If you're aiming for a hassle-free computing experience, Shadow Defender is certainly an excellent choice. It enables safe internet browsing while effectively removing unwanted traces, ultimately reducing system downtime and maintenance expenses. With its seamless operation, you can enjoy peace of mind knowing that your system can be restored effortlessly whenever needed.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$1000 one-time payment
Free Trial
Free Version
Pricing Details
$39 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Resource Software International
Founded
1990
Country
Canada
Website
www.telecost.com/rsi-products.php#SHADOWCMS
Vendor Details
Company Name
Shadow Defender
Founded
2007
Website
www.shadowdefender.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log