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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today's fast-paced environment, the ability for professionals to effectively communicate with colleagues and clients is more crucial than ever. Our telephony solutions are flexible enough to cater to diverse requirements, whether you are in a traditional office setting or working remotely. From fixed and mobile telephony to trunking and contact centers, our business telephony offerings are increasingly versatile. Sewan's solutions are customizable to meet a wide range of demands. The advanced voice technologies integrated into our products ensure exceptional call clarity and unwavering reliability. We understand that business needs can evolve swiftly, allowing for quick adjustments such as adding or removing lines and importing contacts in mere moments. No matter the type of business telephony you opt for, our solutions aim to be as economical as possible, eliminating unnecessary features. Additionally, our offerings are tailored for the global market, ensuring that each package can be modified according to specific requirements. This comprehensive approach helps businesses of all sizes maintain efficient communication channels.

Description

VisualCue’s innovative design allows you to view the comprehensive performance scores of every agent in your organization, based on the key performance indicators you establish. Our exclusive visual design technology enables you to quickly identify individuals who require assistance with just a glance. Instantly recognize who needs support and the specific areas where they require training. VisualCue for Contact Centers integrates all reports into a single, user-friendly visualization that is continuously updated, empowering your contact center managers to operate more efficiently while giving agents clear guidance on achieving success. The tiles present your data in a manner that highlights the most crucial information, enabling your team to prioritize which clients or accounts need immediate attention. With VisualCue, you gain insights into who might be ready for an upsell, who demonstrates potential signs of attrition, and which individuals require follow-up communication. By effectively addressing customer needs, your team can seize more opportunities within the Salesforce platform, ultimately enhancing overall productivity. This streamlined approach not only benefits individual agents but also promotes a more cohesive and responsive team dynamic.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Yeastar P-Series PBX System Yes 

Integrations

Microsoft 365 No 
Microsoft Teams No 
SAP Cloud Platform No 
Salesforce No 
Yeastar P-Series PBX System No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sewan

Founded

2007

Country

Spain

Website

www.sewan.be/products/business-telephony/

Vendor Details

Company Name

VisualCue

Country

United States

Website

visualcue.com

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up Yes 
Dashboard No 
Key Performance Indicators Yes 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding Yes 
Strategic Planning No 

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