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Description
Gather genuine feedback as users engage with your product, and our AI transforms this input into actionable tasks. Collect direct insights from your customers to swiftly tackle concerns privately while publicly acknowledging positive feedback. Through topic modeling, feedback is converted into prioritized tasks based on the volume of responses received. At the start of your onboarding, provide a link or a CSV file, and we will process your feedback into manageable tasks. Utilize sentiment analysis to direct positive comments toward review sites. In the past, analyzing extensive hours of recordings was a daunting task that required a large workforce. Seven24 efficiently collects and assesses feedback to gauge sentiment, encouraging users to post positive reviews on platforms such as Google Maps and Trustpilot. Meanwhile, negative responses lead to actionable tasks displayed on your dashboard, enabling you to resolve issues promptly and foster customer loyalty. With Seven24’s generative AI, the once labor-intensive analysis of extensive feedback has become a seamless experience, simplifying your operations and enhancing customer engagement. Now, organizations can act swiftly and effectively in response to their users' voices.
Description
SmartReviews consolidates feedback from various platforms such as websites, SMS, emails, and in-person interactions into one cohesive system. The design of Shrivra SmartReviews is both intuitive and efficient, allowing for a quick setup process that takes just a few minutes. You have the option to utilize an offline survey application to create a feedback kiosk on iOS or Android devices, or you can opt for direct, in-person feedback collection. Once you connect to the internet, all gathered data syncs securely from offline mode. SmartReviews enables you to monitor both the frequency and volume of customer feedback effectively. It serves as an excellent net promoter software, especially when you need to assess customer satisfaction levels. By fostering team collaboration, you can act on feedback directly from the Response Inbox. With insightful reports and detailed analytics at your disposal, you can easily implement actions based on the data received, and you have the flexibility to share these insights via push notifications or email. This comprehensive approach ensures that businesses stay informed and responsive to customer needs.
API Access
Has API
API Access
Has API
Integrations
Google Sheets
Microsoft Excel
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Seven24
Country
Canada
Website
www.seven24.ai/
Vendor Details
Company Name
Shrivra
Founded
2014
Country
Singapore
Website
shrivra.com/feedback-survey-app
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win