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Description
ServiceTrac stands out as a premier provider of tools and resources aimed at assisting healthcare organizations in boosting occupancy rates through enhanced referral generation and reduced employee turnover. With a rich history spanning over 27 years and an impressive track record of more than 3.2 million completed surveys, they deliver a wide array of business solutions tailored to optimize healthcare operations. Their offerings encompass satisfaction research, marketing and customer engagement, compliance oversight, business intelligence services, and management of online reputation. A highlight of their services is the innovative reporting tool, Survey Admin, which empowers users to conduct in-depth analyses and derive actionable insights using intuitive filters. This user-friendly visual data representation simplifies result interpretation, thereby facilitating informed decision-making that enhances both patient care and stakeholder satisfaction. Catering to a broad spectrum of healthcare providers, ServiceTrac supports various sectors, including independent living, assisted living, skilled nursing, and low-income housing facilities, ensuring that all can benefit from their expertise. Their commitment to continuous improvement and client success has solidified their reputation as a trusted partner in the healthcare industry.
Description
Clients undergo a thorough weekly assessment that evaluates various factors linked to maintaining long-term sobriety. Utilizing a specialized algorithm known as Trac9 Informatics, these evaluations, along with demographic information and risk ratios, are analyzed to forecast each client's potential for relapse. Throughout the treatment journey, Trac9 Informatics diligently tracks these essential elements, enabling personalized care tailored to individual needs. The system also keeps a close watch on clinical symptoms to ensure a proper decrease in pathology as treatment progresses, focusing on more than just cravings. Trac9 Informatics evaluates indicators such as anxiety, depression, stress levels, verbal cues of craving, and visual triggers that can instigate cravings. Unlike most outcome measurement systems that typically focus solely on pathology, this approach captures a more holistic view of the client’s condition. Recognizing resilience factors is equally vital for gauging client improvement and overall well-being. This comprehensive monitoring not only aids in understanding the symptoms but also contributes to building a stronger foundation for sustained recovery.
API Access
Has API
No
API Access
Has API
No
Integrations
Eldermark
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ServiceTrac
Founded
1996
Country
United States
Website
servicetrac.com
Vendor Details
Company Name
Trac9 Informatics
Country
United States
Website
trac9.com/our-platform/
Product Features
Assisted Living
Admissions Management
No
Billing & Invoicing
No
Building Maintenance
No
Care Planning
No
Event / Activities Planning
No
Incident Management
No
Marketing / Lead Management
No
Meal / Nutrition Management
No
Medical Records
No
Medication Tracking
No
New Resident Assessment
No
Resident Info Management
No
Scheduling
No
Staff Management
No
Work Order Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Mental Health
Appointment Reminders
No
Appointment Scheduling
No
Assessment & Treatment Plans
No
Billing & Invoicing
No
Claims Management
No
E-Prescribing
No
EDI
No
EMR / EHR
No
HIPAA Compliant
No
Inpatient / Residential
No
Multi-Provider Practice
No
Patient Portal
No
Personnel Management
No
Progress Notes
No
Single Provider Practice
No
