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Average Ratings 244 Ratings

Description

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Description

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Document Cloud Yes 
BlueCat Gateway Yes 
Carbon Black EDR Yes 
Click Boarding Yes 
Clinc Yes 
Cybellum Yes 
Ema Yes 
Geomant Wallboard Yes 
IBM DevOps Velocity Yes 
IBM Guardium Data Compliance Yes 
Innomate Yes 
Junos Traffic Vision Yes 
Metrikus Yes 
Opsera Yes 
ProHance Yes 
Runbook Studio Yes 
Unisys Modern Device Management Yes 
Virima Yes 
Wiz Yes 
Workers by Delos Yes 

Integrations

Adobe Document Cloud No 
BlueCat Gateway No 
Carbon Black EDR No 
Click Boarding No 
Clinc No 
Cybellum No 
Ema No 
Geomant Wallboard No 
IBM DevOps Velocity No 
IBM Guardium Data Compliance No 
Innomate No 
Junos Traffic Vision No 
Metrikus No 
Opsera No 
ProHance No 
Runbook Studio No 
Unisys Modern Device Management No 
Virima No 
Wiz No 
Workers by Delos No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version No 

Pricing Details

Pricing depends on the package. You can buy a module for change management or a more comprehensive solution. Reach out for a custom quote.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com

Vendor Details

Company Name

Serviceaide

Founded

2003

Country

United States

Website

serviceaide.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Product Features

Change Management

Business Compliance Through Effective Change Management In today's fast-paced business environment, organizations need a Change Management system that is tailored to handle the increasing volume and intricacy of changes. By leveraging cutting-edge automation and streamlined workflows, companies can enhance their change and release management procedures, ensuring they adhere to auditing and compliance standards. Minimize risk by establishing a unified database for tracking all changes throughout the organization. Automate the gathering of essential risk documentation and maintain a comprehensive change record timeline. Significantly shorten the duration required for audit reporting. Explore how Serviceaide Change Management can enhance and fortify your business operations.

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management Yes 

CMDB

Optimize Your IT Asset and Resource Management Serviceaide’s Configuration Management Database (CMDB) serves as a unified repository that incorporates dependency mapping and configuration auditing, enabling organizations to seamlessly manage both their virtual and physical infrastructure assets. Quickly implement and take advantage of the advanced functionalities of CMDB, all contained within a singular federated database. Enhance Your Understanding With a centralized and thorough repository of IT data, CMDB empowers businesses to minimize expensive downtimes, safeguard essential assets, and ensure adherence to regulatory standards. -Enhance transparency of IT resources -Lower operational expenses -Foster robust IT governance -Ensure compliance with regulations

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management Yes 
Relationship Mapping Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance Yes 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Consolidate Your Resources with One Comprehensive Platform Achieve a thorough understanding of your organization's assets throughout their entire lifecycle. With Serviceaide's sophisticated asset management features, you can effectively oversee essential resources like machinery, automobiles, generators, artwork, and beyond. Effortlessly monitor non-technical asset attributes such as value, warranty periods, and contract details.

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Service

Elevate your organization's efficiency and reduce expenses with an AI-driven IT service management solution. Serviceaide lays the groundwork for digital evolution by offering a unified platform that enhances workforce productivity, enabling your team to achieve greater outcomes with fewer resources. Enhance your business's value by adopting processes that effectively oversee, regulate, monitor, and govern digital services across IT and other sectors. Additionally, Serviceaide employs advanced, intelligent tools and automation that proactively manage an increasing number of customers without incurring extra costs or necessitating additional resources from the organization.

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

We're Here to Support You. Concentrate on What Matters Most. A complete platform for managing services across IT and business operations Flexible modules for managing changes, assets, and additional functions Streamlined workflows and automated procedures User-friendly design Features a virtual assistant to improve self-service options.

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

An All-in-One Solution: Service Desk Software ChangeGear Service Desk is built upon the principles of ITIL best practices and has been meticulously crafted as a holistic solution that includes every essential element your team requires, immediately available for use. Cost-effective yet thorough, ChangeGear’s Service Desk empowers employees at all levels to experience the high standard of service delivery they need.

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workflow Management

Empower Users Through Automation Automation serves as the backbone of effective service and support systems. It can be utilized across various aspects such as data management, workflows, applications, and integrated systems. By enabling quicker ticket resolution, minimizing escalations, streamlining hand-offs, and facilitating process workflows, automation significantly boosts support efficiency. It enhances productivity, elevates performance, and lowers costs across all service types. Whether you aim to enhance HR onboarding processes, streamline tuition reimbursement, or develop a more comprehensive service catalog for employees, automation presents numerous opportunities to enhance your organizational services. Serviceaide offers a diverse range of service solutions to meet these needs.

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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