Compare ServiceNow Customer Service Management vs. Telia ACE

Revolutionize Your Support Team with Seamless Automation Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied. Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions. Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors. Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

InterProse ACE is a modern, cloud-based debt collection software platform built for collection agencies who specialize in consumer or commercial debt, including healthcare, property management, education, and government accounts. ACE also serves collection attorneys, property managers, original creditors, financial institutions and government entities. Heavily configurable and flexible with no one business use case in mind, our debt collection application facilitates account management, secured/unsecured payment plans, client invoicing and reports, legal judgment tracking, data reporting/analytics, and process automation while doing it all in a highly efficient and cost-effective way. Key features include account bundling, account-level documents attachments, heavy process automation, client access, trust accounting, credit reporting, consumer self-service tools, and numerous tech integrations. ACE customers enjoy monthly updates/upgrades to the platform, real-time data & document backups, inherited third-party security audit attestations (SOC2Type2, PCI, PENTEST, HIPAA, StarAlliance, etc.), real-time consumer and client portals, open-API connections, among other modern conveniences that let them focus on business.

Pulseway, a remote monitoring and management software (RMM) for IT departments and MSPs, allows you to have complete control over your entire IT environment. Pulseway is easy to use and quick-to-deploy. It ensures that IT issues are identified, monitored, and resolved as soon as possible. The platform provides complete visibility through the Pulseway dashboard, advanced automation, remote management, OS & third party patch management, network monitoring and IT automation, custom reports as well as complete command traceability, email notification, and many other features. We also offer add-ons to endpoint protection, business management (PSA), backup & disaster restoration software, and integration with top AV providers to give your IT stack the power it deserves. Pulseway is used by over 6,000 customers around the world every day to manage their IT infrastructure. Get a 14-day free trial.

You know that you could be testing more to catch bugs earlier, but QA testing can take a lot of time, effort and resources to do it right. MuukTest can get growing engineering teams up to 95% coverage of end-to-end tests in just 3 months. Our QA experts create, manage, maintain, and update E2E tests on the MuukTest Platform for your web, API, and mobile apps at record speed. We begin exploratory and negative tests after achieving 100% regression coverage within 8 weeks to uncover bugs and increase coverage. The time you spend on development is reduced by managing your testing frameworks, scripts, libraries and maintenance. We also proactively identify flaky tests and false test results to ensure the accuracy of your tests. Early and frequent testing allows you to detect errors in the early stages your development lifecycle. This reduces the burden of technical debt later on.

Our shipping app or API shows you rates instantly from a vast network of traditional and on demand carriers, allowing for cost-effective shipping labels to be created at scale. Create labels and track shipments all from one place. Self-service kiosk is available. Choose from hundreds of shipping options, sorted by price and speed. Our multi-carrier platform offers exclusive rates and custom rate cards. Before the package leaves your facility, make sure you are shipping to a valid address. Automated notifications based on the location of packages will delight and inform recipients. Automate repetitive tasks by creating workflows. Our multi-carrier platform combines shipping and tracking and replaces manual label generation for single-carrier carriers with dynamic label generation for multi-carrier carriers.

Acuity PPM provides Project Management Teams (PMO's) with lightweight and easy-to-use software to manage the project portfolio. Acuity PPM provides a Work Intake module to support demand management and helps you create and evaluate new project requests through prioritization, financial planning and resource management (capacity planning). Once a request is approved, project teams can track project progress with centralized status reports, track key milestones, risks, issues, financial plans, decisions, lessons learned, project and portfolio roadmaps, and resource plans in Acuity PPM. This helps leadership teams select the right projects for the organization. Connect to common Project Management tools such as Jira, Smartsheet, Asana, Wrike, Monday.com, and others. PMO's don't need complicated and cumbersome software, which is too complex for most users to use. Our modular approach allows PMO's to add functionality as they need it, since most Project Management Offices are at maturity level 1 or 2. This allows you to pay only for what you use and not for what you don’t. That's fair.

Are you enforcing acceptable web use in accordance with your internal policies? Are you required by law to comply with internet safety regulations like CIPA? Umbrella allows you to effectively manage your user's internet connection through category-based content filtering, allow/block list enforcement, and SafeSearch browsing enforcement.

Precoro is a cloud-based solution for procurement centralization & automation. It unifies your procurement operations, eliminates manual work, prevents maverick spend and drives savings — faster than you think. - Procurement: Strengthen supplier relationships, centralize contract storage, and simplify employee requests. - AP Automation: Save time at each stage of invoice processing with AP inbox, AI-powered OCR, approval workflow, 3-way matching, reporting, integrations, and budget control. - Spend Management: Effortlessly track budgets across multiple locations and departments, control expenses, and create reports for actionable insights. - Supplier Management: Streamline vendor onboarding and approvals to minimize potential risks. - Integrate Precoro with ERP systems and business tools like NetSuite, QuickBooks Online, Xero, and Sage, or create custom connections with a free API. Say goodbye to duplicate payments and manual document processing. Precoro’s intuitive interface ensures onboarding in under 6 weeks - without IT involvement. Customize, scale, and manage with ongoing support from your dedicated Customer Success Manager (CSM). Keep all your data secure with SSO and reliable 2-factor

Detrack, a cloud SaaS 2-in-1 vehicle tracking solution and real-time electronic proof-of-delivery (POD) solution, is an award-winning cloud SaaS cloud SaaS app that gives companies full control over their last mile deliveries. Detrack provides instant updates on delivery status and captures evidence such as customer signature, time of job completion or items rejected or failed deliveries. It also allows customers to take photos of service completion. You can also automate sending SMS / texts to customers pre-delivery, after-delivery, and when the driver is on his way to destination.