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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

Description

Termiverse serves as an all-in-one solution for secure remote access, device management, and remote support. It offers attended access through live screen sharing via WebRTC, as well as unattended access facilitated by a lightweight browser-based agent, in addition to providing full SSH terminals (using xterm.js) and clientless RDP/VNC sessions. All sessions and managed devices are organized in a single connection hub, sorted by user-defined groups for easy navigation. The platform emphasizes security and governance through detailed role-based access control (RBAC), comprehensive audit logs, session recordings for SSH/RDP/VNC, a rigorous four-eyes approval process, firewall tunneling, and Wake-on-LAN capabilities for devices located behind NAT. There is also the option to white-label the platform with your own domain, along with features for bulk deployment and monitoring, AES-256 encrypted backups, and a self-hosted solution ensuring full data sovereignty. Tailored to meet the needs of IT support and helpdesk teams, as well as MSPs, resellers, and IT system integrators, Termiverse is available in the cloud starting at EUR 40 per month, allowing for unlimited users and devices. With its range of functionalities, Termiverse stands out as a comprehensive tool for modern IT management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Trial No 
Free Version Yes 

Pricing Details

EUR 40/month (unlimited users)
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Rubix Technology

Founded

2012

Country

United States

Website

www.rubixtechnology.com

Vendor Details

Company Name

NGS UG (haftungsbeschränkt)

Country

Germany

Website

www.termiverse.com/en/

Product Features

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Product Features

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