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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GitHub
Jira
Jive
Salesforce
ServiceNow
Zendesk
Adobe Analytics
Aha!
Appinium
Discourse
Google Drive
Khoros
MadCap Flare
MindTouch
Moodle
Oracle Taleo
Paligo
Seismic
Soapbox
Wistia

Integrations

GitHub
Jira
Jive
Salesforce
ServiceNow
Zendesk
Adobe Analytics
Aha!
Appinium
Discourse
Google Drive
Khoros
MadCap Flare
MindTouch
Moodle
Oracle Taleo
Paligo
Seismic
Soapbox
Wistia

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Alternatives

Alternatives

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SpotSearch

OneOrigin
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Enghouse eKMS

Enghouse Interactive