
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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HubSpot AEO is a specialized optimization tool designed to help businesses increase their visibility in AI-generated search results. It focuses on how brands are represented in answers provided by AI platforms such as ChatGPT, Gemini, and Perplexity. The platform provides a visibility score that measures how frequently a business appears in AI responses and evaluates the sentiment of those mentions. It also identifies and tracks relevant prompts that potential customers are using when interacting with AI tools. HubSpot AEO analyzes the sources, domains, and content types that influence AI-generated answers. This allows businesses to understand what drives their presence in AI search results. The platform provides clear, prioritized recommendations to improve visibility and performance. Integration with HubSpot’s CRM enhances insights by using customer data to refine optimization strategies. The tool simplifies the process of adapting to AI-driven search trends without requiring deep technical expertise. Overall, HubSpot AEO helps businesses stay competitive as AI becomes a primary discovery channel.
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DAT Load Board
Trucking's super-database provides live, real-time results. Multiple searches can be viewed at once. Filter results with instant refresh and accurate spot market rates, updated every day. Every business day, 1.37 million loads are posted. You can search loads and post trucks instantly, without refresh, in real-time. Find freight brokers that regularly post freight on your lanes and find new business partners. Accurate spot market rates, based on real transactions and what brokers actually paid. Guaranteed payment through the DAT Assurance program. Find out where freight is located and how much competition is there. All your searches can be monitored, filtered and compared to other sources. You can also search for rates and compare them all from one screen. To find their loads first, create a list of your top customers. You can block companies whose loads aren't your favorite. All DAT Loadboard subscriptions include access DAT Loadboard for Truckers, the most powerful mobile application for owner-operators and dispatchers as well as small carriers.
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Primafact
Enhance your efficiency and gain a competitive edge by having essential litigation documents and vital facts readily accessible. Tackle spontaneous challenges with assurance and ease. Primafact provides rapid and comprehensive search outcomes, allowing you to grasp an overview of your cases swiftly, which in turn frees you up to concentrate on securing positive results. Dive into your evidentiary documents rapidly and effectively, maximizing the productivity of your casework. Designed to handle high volumes, Primafact simplifies file preparation like never before, thanks to its extensive document workflow and communication tools. Facilitate the electronic organization and sharing of documents with external parties, including experts and opposing counsel, in a fraction of the usual time. Additionally, with Primafact's Mobility Suite, you can swiftly respond to unforeseen developments by having immediate access to all necessary documents, further enhancing your ability to adapt and thrive in dynamic legal environments. This level of preparedness not only saves time but also significantly improves your overall effectiveness as a legal professional.
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