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Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Description
Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Zendesk
Yes
AgencyPlatform
No
Canopy
No
Desktop.com
Yes
Duda
No
Foursquare
No
Gimbal by Infillion
No
Google Business Profile
No
Greenhouse
No
Magento
No
Integrations
Zendesk
Yes
AgencyPlatform
Yes
Canopy
Yes
Desktop.com
No
Duda
Yes
Foursquare
Yes
Gimbal by Infillion
Yes
Google Business Profile
Yes
Greenhouse
Yes
Magento
Yes
Pricing Details
$57.00/month
Free Trial
No
Free Version
No
Pricing Details
The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Vendor Details
Company Name
Yext
Founded
2006
Country
United States
Website
www.yext.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
Product Features
Brand Management
Approval Process Control
Yes
Artwork Management
Yes
Asset Management
Yes
Change Management
Yes
Fulfillment Distribution
No
Project Management
No
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Landing Page
A/B Testing
No
Analytics
Yes
Drag & Drop
Yes
Form Creation
No
Real Time Editing
Yes
Responsive
Yes
SEO Management
Yes
Templates
Yes
Location Intelligence
Behavioral Analytics
No
Data Visualization
Yes
Demographic Data
No
Geocoding
Yes
Geofencing
Yes
Location Tracking
Yes
Predictive Analytics
No
Trade Area Analysis
No
Marketing Analytics
A/B Testing
No
Campaign Management
Yes
Channel Attribution
Yes
Customer Journey Mapping
No
Dashboard
Yes
Performance Metrics
Yes
Predictive Analytics
No
ROI Tracking
Yes
Social Media Metrics
Yes
Website Analytics
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
SEO
A/B Testing
No
Artificial Intelligence (AI)
No
Auditing
No
Competitor Analysis
Yes
Content Management
Yes
Dashboard
Yes
Google Analytics Integration
Yes
Keyword Research Tools
No
Keyword Tracking
Yes
Link Management
No
Localization
Yes
Mobile Search Tracking
Yes
Rank Tracking
Yes
Revenue Management
No
User Management
Yes
Store Locator
Analytics
Yes
Automatic Location Detection
No
Directions
Yes
Distance Calculation
Yes
Event Promotions
Yes
Mapping
Yes
Product Search Filtering
Yes
Promotions / Coupons
Yes
Search
Yes
White Label
Yes
Web Analytics
Campaign Management
Yes
Conversion Tracking
Yes
Form Analytics
No
Goal Tracking
Yes
Keyword Tracking
Yes
Multiple Site Management
Yes
Pageview Tracking
Yes
Referral Source Tracking
Yes
Site Search Tracking
Yes
Time on Site Tracking
Yes
User Interaction Tracking
Yes
