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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Shield is an enterprise-grade security suite built to safeguard critical and sensitive data within Salesforce environments. It empowers organizations to proactively defend against internal misuse and external threats while maintaining compliance with evolving privacy regulations. Event Monitoring delivers deep operational insight by capturing over 50 types of system events, including logins, API calls, and report exports. Real-time alerts and transaction security policies help teams respond immediately to suspicious activity. Platform Encryption protects data at rest across fields, files, and attachments, while enabling companies to manage their own encryption keys. Field Audit Trail enhances governance by retaining long-term historical data changes for compliance and investigations. Data Detect scans Salesforce environments to uncover and classify sensitive information using intelligent pattern recognition. These capabilities provide a clear view of who accessed what data and when. Integrated tools like Security Center and Privacy Center further streamline governance and consent management. Salesforce Shield strengthens resilience, reduces risk exposure, and builds trust in AI-driven enterprise operations.

Description

Comprehensive protection against threats and enhanced productivity for both on-site and remote work environments is provided seamlessly. Every interaction with customers is automatically scored and results are delivered to agents promptly. Agents receive customized coaching based on their interactions with customers, which is tailored to help them improve. Continuous capture of webcam images and live video/audio streaming helps detect security threats and productivity issues in real-time. Dynamic risk assessment and vulnerability scanning work to identify potential insider threats before they escalate into significant dangers. All employee activities are documented through video and audio recordings, session captures, immovable logs, and alert systems. Users have the opportunity to connect with their supervisors and peers to exchange valuable insights and motivate one another. Security and productivity-related incidents can be flagged for a streamlined workflow process, ensuring that appropriate measures are taken. Notably, agents benefit from automated note-taking during calls, which is then integrated into the CRM system for easy access. Additionally, workflows can be customized for specific triggered events, enhancing overall operational efficiency. Furthermore, this system not only safeguards the work environment but also fosters a culture of collaboration and continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Rekognition
Salesforce

Integrations

Amazon Rekognition
Salesforce

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/platform/shield/

Vendor Details

Company Name

Trendzact

Country

United States

Website

trendzact.com/platform/

Product Features

Data Security

Alerts / Notifications
Antivirus/Malware Detection
At-Risk Analysis
Audits
Data Center Security
Data Classification
Data Discovery
Data Loss Prevention
Data Masking
Data-Centric Security
Database Security
Encryption
Identity / Access Management
Logging / Reporting
Mobile Data Security
Monitor Abnormalities
Policy Management
Secure Data Transport
Sensitive Data Compliance

Encryption

Central Policy Enforcement
Drag & Drop UI
Email Encryption
Encryption Key Management
Endpoint Encryption
File Compression
File Encryption
Full Disk Encryption
Public Key Cryptography
Tokenization / Data Masking

Product Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

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