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Description
Salesforce Shield is an enterprise-grade security suite built to safeguard critical and sensitive data within Salesforce environments. It empowers organizations to proactively defend against internal misuse and external threats while maintaining compliance with evolving privacy regulations. Event Monitoring delivers deep operational insight by capturing over 50 types of system events, including logins, API calls, and report exports. Real-time alerts and transaction security policies help teams respond immediately to suspicious activity. Platform Encryption protects data at rest across fields, files, and attachments, while enabling companies to manage their own encryption keys. Field Audit Trail enhances governance by retaining long-term historical data changes for compliance and investigations. Data Detect scans Salesforce environments to uncover and classify sensitive information using intelligent pattern recognition. These capabilities provide a clear view of who accessed what data and when. Integrated tools like Security Center and Privacy Center further streamline governance and consent management. Salesforce Shield strengthens resilience, reduces risk exposure, and builds trust in AI-driven enterprise operations.
Description
Comprehensive protection against threats and enhanced productivity for both on-site and remote work environments is provided seamlessly. Every interaction with customers is automatically scored and results are delivered to agents promptly. Agents receive customized coaching based on their interactions with customers, which is tailored to help them improve. Continuous capture of webcam images and live video/audio streaming helps detect security threats and productivity issues in real-time. Dynamic risk assessment and vulnerability scanning work to identify potential insider threats before they escalate into significant dangers. All employee activities are documented through video and audio recordings, session captures, immovable logs, and alert systems. Users have the opportunity to connect with their supervisors and peers to exchange valuable insights and motivate one another. Security and productivity-related incidents can be flagged for a streamlined workflow process, ensuring that appropriate measures are taken. Notably, agents benefit from automated note-taking during calls, which is then integrated into the CRM system for easy access. Additionally, workflows can be customized for specific triggered events, enhancing overall operational efficiency. Furthermore, this system not only safeguards the work environment but also fosters a culture of collaboration and continuous improvement.
API Access
Has API
API Access
Has API
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/platform/shield/
Vendor Details
Company Name
Trendzact
Country
United States
Website
trendzact.com/platform/
Product Features
Data Security
Alerts / Notifications
Antivirus/Malware Detection
At-Risk Analysis
Audits
Data Center Security
Data Classification
Data Discovery
Data Loss Prevention
Data Masking
Data-Centric Security
Database Security
Encryption
Identity / Access Management
Logging / Reporting
Mobile Data Security
Monitor Abnormalities
Policy Management
Secure Data Transport
Sensitive Data Compliance
Encryption
Central Policy Enforcement
Drag & Drop UI
Email Encryption
Encryption Key Management
Endpoint Encryption
File Compression
File Encryption
Full Disk Encryption
Public Key Cryptography
Tokenization / Data Masking
Product Features
Employee Monitoring
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking