Trendzact Reviews

Trendzact Description

Protection against threats and productivity enhancements for both on-premises and remote work. Agents can be automatically scored and given results for each customer interaction. Agents receive automatic coaching based on their interactions with customers. Continuous webcam image capture, live stream video/audio and audio to identify security threats and productivity losses. Dynamic risk scoring, vulnerability scanning and alerts identify insider activities before they become a real threat. Video recording of employee activity, audio recording and session recording, unchangeable logs and alerts. Users can connect with supervisors and cohorts for support, encouragement, and to share tribal knowledge. Security and productivity incidents can be flagged, and tickets created for a controlled workflow. Automatically take notes during calls for agents and post them in CRM. Define workflows for triggered events.