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Average Ratings 0 Ratings
Description
Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.
Description
WaveStreet’s Hosted PBX System is a telephony solution powered by the cloud, offering a comprehensive business phone system that operates via the internet and can be managed through an online portal without the need for any physical hardware on-site. Users can retain their current phone numbers while benefiting from sophisticated features such as auto-attendant, voicemail with optional voicemail-to-email, call queuing, enhanced caller ID, and in-depth usage analytics. The platform also provides native SIP Trunking services to lower call expenses for VoIP-enabled locations, while maintaining compatibility with traditional PBX systems through Analog/PRI integration. Administrators can utilize real-time provisioning tools to effortlessly add or remove extensions, modify call routing, and monitor overall system performance in an instant. Additionally, the system includes built-in CRM integrations that are preconfigured for popular platforms such as Salesforce and Zendesk, which facilitate smooth workflow processes and enhance productivity. With its robust feature set and ease of use, WaveStreet’s Hosted PBX System represents a modern solution for businesses looking to streamline their communication infrastructure.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$14.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Edigin
Website
edigin.com/call-recording/
Vendor Details
Company Name
WaveStreet
Founded
2000
Country
United States
Website
wavestreet.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing