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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We provide a versatile solution tailored to meet your business telephony requirements. STARFACE delivers an ideal communication system, whether you prefer hardware or software options, all sourced from a single provider and proudly “Made in Germany.” The events of 2020 have highlighted the necessity of maintaining connections with both colleagues and clients, regardless of their location—be it in the office, at home, or traveling. Thanks to STARFACE UCC Clients, staying connected has never been more straightforward, with features that include business telephony, convenient video conferencing, instant messaging, and file sharing. Effective communication is the cornerstone of any successful business, and its importance has only intensified in today’s world. You can also access our telephony system seamlessly from your Android device or iPhone, allowing you to make calls using your landline number directly from your mobile phone and utilize key functionalities just as easily as you would through the main user interface. This level of flexibility ensures that you can remain productive and engaged, no matter where your work takes you.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Cisco CX Cloud No 
SpiceCRM Yes 

Integrations

Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
SpiceCRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

STARFACE

Country

Germany

Website

www.starface.com/en/

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Alternatives

Alternatives

Phone EVE Reviews

Phone EVE

VoiceCTI Communications