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Description
SRS Telecom offers Smart Billing Software packed with features such as dashboards, invoicing, estimates, credit notes, payments, disputes, account statements, item management, subscriptions, tax calculations, billing processes, class categorization, and comprehensive analysis and reporting tools. Additionally, the SRS BI web application empowers businesses to make informed decisions through predictive analytics, leveraging valuable insights derived from raw data while adhering to modern best practices and performance optimization techniques. Our data science solutions facilitate predictive capabilities and enhance decision-making through a next-generation database that extracts essential information from daily raw data, addressing your business challenges effectively. Furthermore, we provide server management services, allowing you to oversee your IT infrastructure—including servers and databases—online, enabling you to focus on delivering high-quality core products and services. SRS also offers extensive integration options across various sectors, including telecom, finance, B2B, and chemicals, ensuring seamless compatibility with numerous gateways and platforms for enhanced operational efficiency. This holistic approach not only streamlines your processes but also supports growth and innovation within your organization.
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
API Access
Has API
API Access
Has API
Integrations
Collate
Salesforce
Pricing Details
$100 per month
Free Trial
Free Version
Pricing Details
$325 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shriramsoft
Country
India
Website
shriramsoft.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Product Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
