ZIRA Description
ZIRA Group provides a comprehensive BSS platform that empowers telecom companies with advanced tools for managing customer relationships, orders, billing, and revenue. Featuring a cloud-native, modular approach, ZIRA's solutions allow businesses to scale operations quickly while maintaining full flexibility. The AI Telco Platform leverages predictive analytics for smarter decision-making, and the platform’s low-code functionality enables faster deployment with minimal IT reliance. With ZIRA, telecom companies can improve their customer service, reduce operational costs, and accelerate growth by enhancing their existing infrastructure.
ZIRA Alternatives
QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
Datagate Telecom Billing
Datagate is a SaaS and telecom billing solution for MSPs who sell UCaaS VoIP, mobile voice & data services. Datagate can be integrated with many popular software systems used by MSPs, including ConnectWise Manage and QuickBooks. Datagate & partners can handle all your telecom tax & compliance needs.
Learn more
CostGuard
The telecom market has seen major changes over the past decade. Mobile devices, over-the top communication services like video streaming and a moderation of traditional voice services have all been disruptive to the industry. As IoT, 5G and other emerging technologies become more common, the complexity of telecom billing will only increase. Communications Service Providers (CSPs), in order to remain competitive and grow with their market, will need to replace outdated billing systems with convergent systems that offer greater flexibility as well as cost-saving efficiencies. CostGuard is an easy-to use convergent billing platform that can be used across all markets, customers, and service lines. You can also launch new products, services, and pricing models much faster than your competitors.
Learn more
JeraSoft Billing Platform
The JeraSoft Billing Platform serves as a versatile billing solution designed for both mobile and business telecommunications, catering to entities like business telephony providers, ISPs, and CLECs, among others. This platform allows users to streamline the billing process for a wide array of services, enhancing efficiency and accuracy. Additionally, it facilitates the automation of routing, rating, and mediation tasks, all while effectively overseeing a large number of subscribers. By leveraging the capabilities of the JeraSoft Billing Platform, businesses can significantly improve their operational workflows and service delivery.
Learn more
Pricing
Pricing Starts At:
$200.00/one-time/user
Integrations
No Integrations at this time
Company Details
Company:
ZIRA
Year Founded:
1995
Headquarters:
United States
Website:
ziragroup.com
Media
Recommended Products
Try Google Cloud Risk-Free With $300 in Credit
Use your credit across every product. Compute, storage, AI, analytics. When it runs out, 20+ products stay free. You only pay when you choose to.
Product Details
Platforms
Web-Based
Customer Support
Business Hours
Live Rep (24/7)
Online Support
ZIRA Features and Options
Billing and Provisioning Software
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
ZIRA User Reviews
Write a Review- Previous
- Next
