Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The SP Employee Hub represents an innovative solution within SharePoint/MS Teams, specifically tailored for small to medium-sized enterprises and built on the Office 365 platform. This tool enhances the efficiency of HR teams by facilitating self-service options for employees, thereby streamlining often tedious processes. In contrast to conventional standalone HRIS systems, the SP Employee Hub integrates seamlessly into your Office 365 Digital Workplace, offering a user-friendly interface that benefits both staff and employees alike. Additionally, it features a dedicated secure Employee Portal designed to empower users through self-service capabilities, enabling them to access a knowledgebase, locate necessary documents, or submit requests to the HR Help Desk with assurance that their inquiries will be tracked and managed effectively. Furthermore, this integration not only fosters a consistent internal business structure but also promotes enhanced communication and engagement within the organization.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft Power Apps
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Power BI
No
Integrations
Microsoft 365
Yes
Microsoft Power Apps
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Power BI
Yes
Pricing Details
$15 per user per month
Free Trial
No
Free Version
No
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-employee-self-service.html
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No