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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SMART stands out as the sole platform for stakeholder engagement that enables users to monitor engagement both at an organizational level and for individual stakeholders. Over the years, SMART has transformed into a comprehensive solution for stakeholder management and engagement. Its design ensures security and scalability, accommodating everyone from independent users to thousands of participants. Key features of SMART include stakeholder mapping, multi-channel communication, CRM capabilities, event management, and stakeholder classification. Since your stakeholders interact with one another, SMART facilitates connections among various groups, organizations, and individuals. The platform includes an automatic stakeholder update feature that empowers stakeholders to manage their interactions with you efficiently. By integrating social media, email, SMS, and CRM, SMART helps create a well-rounded understanding of your stakeholders. Additionally, users can easily build web forms to discover and analyze new stakeholders without needing any HTML skills. Collaborating with AWS, SMART harnesses cloud technology to deliver a scalable, resilient, and dependable service, ensuring that users always have access to the tools they need for effective engagement. This comprehensive approach makes SMART an essential asset for organizations focused on fostering robust stakeholder relationships.

Description

Efficiently compile and correlate customer feedback by integrating Unbird with over nine distinct sources. Categorize similar feedback items through intelligent tagging methods. Associate your customer insights with innovative ideas and establish a hierarchy for development priorities. Produce comprehensive reports to identify the most pressing concerns. Seamlessly inform both customers and stakeholders once a new feature is launched, ensuring effective communication. Additionally, effortlessly link to your preferred applications to monitor and evaluate customer feedback as it comes in real time. This streamlined process not only enhances understanding but also fosters a more responsive approach to customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Axis LMS
Gmail
Google Forms
Google Sheets
Intercom
Jira
Nekton.ai
Pendo
Slack
Trello
X (Twitter)
Zendesk

Integrations

Amazon Web Services (AWS)
Axis LMS
Gmail
Google Forms
Google Sheets
Intercom
Jira
Nekton.ai
Pendo
Slack
Trello
X (Twitter)
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Syrenis

Founded

2000

Country

United Kingdom

Website

smart.syrenis.com

Vendor Details

Company Name

Unbird

Founded

2017

Country

United States

Website

unbird.com

Product Features

Stakeholder Relationship Management

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Alternatives

Alternatives