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features
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support

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Description

SIGNL4 offers critical alerting, incident response and service dispatching for operating critical infrastructure. It alerts you persistently via app push, SMS text, voice calls, and email including tracking, escalation, on-call duty scheduling and collaboration.

Description

Challenges arise in production, such as machine failures and delayed components. These obstacles are an inherent part of the manufacturing landscape. What truly matters is your ability to react swiftly and coordinate your response effectively. SyncAlert™ is an advanced alert and escalation software that delivers real-time visibility into production-related issues, enabling a prompt response aligned with your established operating procedures. When a production issue arises, SyncAlert™ immediately activates its alert management and notification capabilities, ensuring the relevant personnel are informed to address the problem and reduce downtime. This software integrates the appropriate standard operating procedures with each production ticket, guaranteeing uniform action plans and accurate resolution time estimates for all machines, work cells, and shifts. You can effectively manage events at the machine level and address work cell disruptions as they occur, allowing for the swift mobilization of response teams across the shop floor and beyond. By employing SyncAlert™, organizations can enhance their operational efficiency and minimize the impact of unexpected production challenges.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Airtable Yes 
Apify Yes 
Checkmk Yes 
EventSentry Yes 
Freshservice Yes 
Gatus Yes 
Healthchecks.io Yes 
Hyperping Yes 
Microsoft Defender XDR Yes 
Microsoft Sentinel Yes 
MySQL Yes 
New Relic Yes 
Raygun Yes 
ServiceNow Yes 
ServiceNow APM Yes 
Sumo Logic Yes 
Thingsboard Yes 
Ubidots Yes 
Uptrends.ai Yes 
viaSocket Yes 

Integrations

Airtable No 
Apify No 
Checkmk No 
EventSentry No 
Freshservice No 
Gatus No 
Healthchecks.io No 
Hyperping No 
Microsoft Defender XDR No 
Microsoft Sentinel No 
MySQL No 
New Relic No 
Raygun No 
ServiceNow No 
ServiceNow APM No 
Sumo Logic No 
Thingsboard No 
Ubidots No 
Uptrends.ai No 
viaSocket No 

Pricing Details

$9.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Derdack

Founded

1999

Country

Germany

Website

www.signl4.com

Vendor Details

Company Name

Synchrono

Founded

2000

Country

United States

Website

www.synchrono.com/software/syncalert/

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

IT Alerting

Alert Noise Reduction Yes 
Alert Routing Yes 
Dynamic Notifications No 
Enriched Incident Context Yes 
Escalation Policies Yes 
Incident History Audit Yes 
Multi-User Alerting Yes 
Multiple Alert Types Yes 
On-Call Management Yes 
Rich HTML Email Notifications Yes 

Push Notifications

A/B Testing No 
Analytics Yes 
Campaign Segmentation No 
Contextual Targeting Yes 
Device Targeting Yes 
Expiry Notifications No 
Geo Targeting Yes 
Mobile Notifications Yes 
Notification Scheduling Yes 
Visual Notifications Yes 
Web Notifications No 

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management No 

Team Communication

Activity / News Feed Yes 
Audio Calls Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Discussion Threads No 
File Sharing No 
Mobile Access Yes 
Push Notifications Yes 
Search No 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management Yes 
For Builders No 
For Electricians No 
For Field Service Businesses Yes 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting Yes 
Scheduling Yes 
Time Tracking No 

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

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