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Description
Enhancing your care quality and increasing referrals can be achieved more effectively through innovative strategies. With the implementation of Value-Based Purchasing (VBP) and the recent Patient-Driven Payment Model (PDPM), having access to actionable and up-to-date performance data for Skilled Nursing Facilities (SNFs) has become crucial. This data plays a vital role in reducing readmission rates, elevating care quality, showcasing value to referral partners and payers, managing high-risk residents efficiently, and successfully navigating the complexities of PDPM and VBP. SHP for Skilled Nursing is a comprehensive web-based program dedicated to performance improvement, allowing you to take a proactive approach in managing readmissions, enhancing functional outcomes, optimizing staff resources, and strengthening your relationships with referral partners and payers alike. By utilizing Strategic Healthcare Programs, healthcare facilities such as home health agencies, hospices, skilled nursing facilities, and hospitals can enhance quality and optimize their overall performance through the provision of real-time actionable analytics, benchmarks, and user-friendly dashboards. This holistic approach not only improves patient care but also fosters better collaboration with referral sources and payers.
Description
SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Strategic Healthcare Programs
Founded
1996
Country
United States
Website
www.shpdata.com
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/products/surgy-crm
Product Features
Assisted Living
Admissions Management
Yes
Billing & Invoicing
No
Building Maintenance
No
Care Planning
Yes
Event / Activities Planning
No
Incident Management
No
Marketing / Lead Management
Yes
Meal / Nutrition Management
No
Medical Records
No
Medication Tracking
No
New Resident Assessment
No
Resident Info Management
No
Scheduling
No
Staff Management
Yes
Work Order Management
No
Long Term Care
Claims Management
No
Clinical Care
No
EHR
No
Electronic Health Record
No
For Home Care Providers
Yes
For Nursing Homes
Yes
Geriatric Care
No
MDS Review
Yes
Patient Records
Yes
Staff Scheduling
No
Nursing Home
Billing & Invoicing
No
Charting
Yes
Electronic Signature
No
Incident Management
No
Meal / Nutrition Management
No
Medication Tracking
No
Patient Intake
No
Referral Management
Yes
Scheduling
No
Occupational Therapy
Assessment Management
No
Billing & Invoicing
No
Care Plan Management
Yes
Insurance Management
Yes
Patient Records
No
Patient Registration
No
Patient Scheduling
No
Practice Management
Yes
Progress Tracking
Yes
Physical Therapy
Activity Monitoring
No
Appointment Management
No
Assessments
No
Billing & Invoicing
No
Exercise Management
No
Insurance Management
Yes
Multi-Location
No
Patient Records
No
Practice Management
Yes
Progress Notes
No
Treatment Plans
Yes
Product Features
Healthcare CRM
Audience Targeting
No
Campaign Management
No
Marketing Automation
No
Medical History Records
No
Patient Communications
No
Patient Management
No
Physician Management
No
Predictive Analytics
No